Refund and Cancellation Policy

Last Updated 30.05.2024

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  1. Introduction

    Welcome to CapeMinds. We are committed to providing the best possible experience to our customers. This Refund and Cancellation Policy outlines the conditions under which refunds and cancellations are processed for all products and services offered through our app.

  2. Refund Policy

    1. Eligibility for Refunds

      • Refund requests must be made within 7 days of the original transaction.

      • To be eligible for a refund, the product or service must be unused and in the same condition that you received it.

      • Proof of purchase is required for all refund requests.

    2. Non-Refundable Items

      • Certain items are non-refundable, including but not limited to:

      • Downloadable software products

      • Gift cards

      • Personalized items

    3. How to Request a Refund

      • To request a refund, please contact our customer support team at support@capeminds.com with your order details and reason for the refund.

      • Once your request is received and reviewed, we will notify you of the approval or rejection of your refund.

    4. Processing Refunds

      • If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7 days.

      • Please note that the time it takes for the credit to appear in your account may vary depending on your financial institution.

  3. Cancellation Policy

    1. Order Cancellations

      • Orders can be canceled within 4 hours of purchase for a full refund.

      • To cancel an order, please contact our customer support team at support@capeminds.com with your order details.

    2. Subscription Cancellations

      • Subscriptions can be canceled at any time before the next billing cycle.

      • No refunds will be issued for the current billing period after cancellation.

      • Access to subscription services will continue until the end of the current billing period.

    3. Service Cancellations

      • Services can be canceled up to 48 hours before the scheduled service date for a full refund.

      • Cancellations made after this period may be subject to a cancellation fee.

    4. Processing Refunds

      • If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7 days.

      • Please note that the time it takes for the credit to appear in your account may vary depending on your financial institution.

  4. Exceptions

    1. Defective or Damaged Products

      • In case of defective or damaged products, please contact us immediately at support@capeminds.com with photographic evidence.

      • We will arrange for a replacement or refund based on the nature of the defect or damage.

    2. Special Circumstances

      • For exceptional situations not covered by this policy, please reach out to our support team to discuss potential resolutions.

  5. Contact Information

    For any questions or concerns about our Refund and Cancellation Policy, please contact us:

    • Email: support@capeminds.com

    • Address: No 30/124, Seeran Vilai, Kodumkulam, Vilavancode, Marthandam, Kanyakumari Dist,
      Tamil Nadu, India - 629165

  6. Governing Law

    This policy shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions.

  7. Changes to This Policy

We reserve the right to modify this policy at any time. Changes and clarifications will take effect immediately upon their posting on the app. Please review this policy frequently to stay informed of any updates.